1. Scope of This Privacy Policy
This Privacy Policy applies to information collected by Elite Legal Services ("ELS," "we," "us," or "our") through our website, online forms, communications, service requests, online ordering process and legal-support services.
This policy does not control the privacy practices of independent third-party websites, courts, government agencies, payment processors, software providers or other organizations involved in a legal matter or service request.
2. Information We Collect
Depending on how you interact with ELS, we may collect:
- Name, business name, law firm or organization.
- Email address, telephone number and mailing address.
- Billing and transaction information.
- Case numbers, court information, deadlines and service instructions.
- Names, addresses and identifying information about individuals or entities involved in an assignment.
- Documents uploaded or provided for process service, court filing, document retrieval or other legal-support services.
- Communications sent by email, telephone, website form or online ordering system.
- Technical information such as IP address, browser type, device information, referring pages and website activity where collected by our website or technology providers.
Clients should provide only information reasonably necessary for ELS to perform the requested service.
3. How We Use Information
We may use collected information to:
- Receive, review, manage and complete service assignments.
- Communicate about assignments, attempts, completion, billing and customer support.
- Prepare proofs of service, affidavits, status reports or related documentation.
- Process payments and maintain transaction records.
- Verify addresses, entities, registered agents or other information relevant to an assignment.
- Operate, secure and improve our website and business systems.
- Prevent fraud, misuse, security incidents or unauthorized activity.
- Comply with applicable laws, court rules, legal process, recordkeeping requirements or lawful requests.
- Protect the rights, safety, property and legitimate business interests of ELS, our clients and others.
4. Legal Documents & Case Information
Clients may provide legal documents and case-related information so ELS can perform process serving and other legal-support services. These materials may contain personal information about parties, witnesses, businesses or other individuals.
We use case-related information to perform the requested assignment, document our work, communicate with the client, maintain business records and comply with applicable obligations. Because process service often requires locating and identifying a named person or entity, information supplied by a client may be used in the field as reasonably necessary to complete the assignment.
5. Payment Information
Online orders may be submitted through our Mighty Process Server ordering system, and payments may be processed through Stripe or another authorized payment processor.
ELS does not intentionally collect or store complete payment-card numbers through our website. Payment information is handled by the applicable processor under its own privacy and security practices. ELS may receive transaction details such as payment status, amount paid, transaction identifier, billing name and limited payment information needed for accounting or customer service.
8. Data Retention
We retain information for as long as reasonably necessary to perform services, maintain assignment and business records, resolve disputes, enforce agreements and satisfy legal, accounting, tax or recordkeeping obligations. Retention periods may vary by information type and assignment.
9. Data Security
ELS uses reasonable administrative, technical and operational measures intended to protect information against unauthorized access, loss, misuse, alteration or disclosure.
No website, electronic transmission or storage system can be guaranteed completely secure. We therefore cannot guarantee absolute security of information transmitted to or maintained by us or our service providers.
10. Your Choices & Privacy Requests
You may contact ELS to request review, correction or deletion of personal information you directly provided to us, subject to applicable law and any legal, court, accounting, tax, recordkeeping or legitimate business obligation requiring retention.
If you receive non-transactional marketing communications from ELS, you may use any available unsubscribe method or contact us directly. We may need to verify identity before acting on certain privacy-related requests. Privacy rights vary by location and applicable law.
11. Children's Privacy
Our website and services are intended for adults and businesses and are not directed to children under 13. We do not knowingly use our website to solicit personal information from children under 13.
Information concerning a minor may occasionally appear in legal documents or case materials supplied by a client. In those circumstances, it is handled as part of the legal-support assignment rather than collected from the child through our website.
12. Third-Party Websites & Services
Our website may link to third-party websites or services, including our online ordering platform, payment processor, courts, government websites or other resources. ELS is not responsible for the privacy practices, content or security of third-party websites. Review their privacy policies before providing information.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices or legal requirements. The revised policy will be posted on this page with an updated effective date.
14. Contact Us
Questions or privacy requests may be directed to:
Elite Legal Services
A Legal Support Company
Greater Cincinnati, Ohio
Phone: 859-444-7777
Email: [email protected]
Website: www.elslegalsupport.com